Refund Policy

Refund Policy
Effective Date: 4/01/2025

At Ortiz Windows and Doors Inc., customer satisfaction is important to us. Please review our refund policy carefully before making a purchase or scheduling a service.

1. Custom Orders and Installations

Due to the nature of our business, custom orders and installations are non-refundable once materials have been ordered or work has begun. Custom products are made specifically to your measurements and specifications, and cannot be resold or reused.

2. Cancellations

If you need to cancel a service or order:

Before materials are ordered or services are scheduled: A full refund may be issued.
After materials are ordered or work is scheduled: A cancellation fee may apply to cover material and administrative costs.

To cancel, please contact us at officeortizwimdowsanddoors@gmail.com as soon as possible. Or contact us by calling the numbers listed on our website.

3. Defective or Damaged materials

Notify us within 7 days of the installation.
We will inspect the issue and, if confirmed, offer a replacement or partial refund at our discretion.

Proof of damage (e.g., photos) may be required for resolution.

4. Service Satisfaction

If you are unsatisfied with the quality of installation or service:

Please reach out to us within 14 days of completion.
We will evaluate the issue and, if necessary, offer corrective service or a partial refund, depending on the circumstances.

5. Contact for Refunds

To request a refund, cancellation, or discuss any issues, contact:
📧 officeortizwimdowsanddoors@gmail.com

Include your name, order details, and a description of the issue in your message.

6. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.